Last Updated and Effective Date: June 23, 2023
YOUR PRIVACY IS IMPORTANT TO US
THE PERSONAL INFORMATION WE COLLECT ABOUT YOU
We collect personal information that you voluntarily provide to us by e-mail, online bookings, via webinquiries, Apps, communications with our call center, or by other methods of contact or communication. By collecting such personal information, we are (among other things) better positioned to assess various options, potential interest in our range of services as well as various services, products and/or protection plans offered by others. With the personal information you provide us, we are better positioned to assess your other potential needs or interests and/or to provide you with promotionals, special offerings, discounts or other information that may be of interest to you. The personal information that you may provide, and that we may collect, include your name, email address, phone number, and address.
We may also collect other information that cannot be readily used to identify you. For example, our web server may automatically store your Internet Protocol (“IP”) address when you visit or log onto our website, the e-mail addresses of those who contact or communicate with us via e-mail, and the aggregate information about what pages on our Site that you visit or access.
THE REASON WHY WE COLLECT YOUR PERSONAL INFORMATION
We will use your personal information to respond to your inquiries or requests, to recommend products and services of potential interest to you, to tailor the provision of our grooming services to your pets’ respective needs, and/or to otherwise help in processing inquiries and requests. Our policy is to limit the information requested or collected to that which might be or could be useful in responding to a visitor’s request or to your request(s) or inquiries.
In addition and among other things, we may use the information that you may provide to us for editorial purposes. We may use your name, your pets’ names and any stories that you provide to us in articles, editorials and/or advertorials that we publish online, on social media platforms, and/or on our Site. Please be advised that any such submissions of stories to us will become the property of Pet Service Pros and may, in turn, be used by us and/or our affiliates, vendors, clients or service providers for any lawful purpose. If you provide us with personal anecdotes, be aware that they may be attributed to you. Pet Service Pros reserves the right to edit, delete, rewrite, use, and reuse the content of personal anecdotes or stories including (among other things) your name, likeness, photographs, images, and/or biographical information that you provide, in any way and in any media or medium whether now known or invented in the future, with or without attribution, including publication on this Site, our social media sites, in magazines, in trade media, in promotional materials, in editorials, advertorials, and/or in advertising(s). All such uses by us, our affiliates, vendors, clients and/or service providers will be without any compensation or any remuneration to you or to anyone else. You agree that any content you send us or provide to us will not violate any rights of any third party and that you will only send us content for which you own all rights.
WE MAY SELL AND WE MAY SHARE YOUR PERSONAL INFORMATION WITH OTHERS
Pet Service Pros is the sole owner of the information collected on our Site as well as all information collected by us or provided to us by (among other things) e-mail, online bookings, via webinquiries, Apps, communications with our call center, via community canvassing, via face-to-face in-person interactions or by other any other methods of contact or communication. We may sell any or all of that information to third parties. By way of example only, Pet Service Pros may sell or may share your information with companies or businesses that provide pet grooming services, pet daycare services, grooming products, pet food, pet insurance as well as an array of various other products, goods, or services unrelated to our dog grooming services. Pet Service Pros may sell or may share your information with our subcontractors, independent contractors, vendors, suppliers, payment processors, other strategic partners as well as to third parties with whom we have referral relationships or an information sharing arrangement. We may sell or may share your information with various third parties in order to service you as a customer, service you as a visitor to the Site, solicit you as a potential client or customer, to provide efficient booking services, to streamline operations, to better our methods of doing business, or to provide you with conveniences or a hassle-free experience (collectively, “Service Providers”). We may sell or may share your personal information that we collect and/or that you provide and also the data generated by cookies to our parent, subsidiary, sister-companies, affiliates, strategic partners, above-referenced third parties (including various vendors, suppliers, clients) and also various Service Providers that we may engage to assist us. In addition, we may sell or may share your personal information to a Service Provider to complete a service or a project, to assist us in reviewing the data, or to provide marketing or advertising on our behalf.
No liability and No Responsibility: You agree and acknowledge that Pet Service Pros will not be liable to you and will not be responsible to you for any use, act or conduct engaged in by any third party or any Service Provider to whom we have shared or we have sold or we have disclosed any of your personal information. Your sole recourse shall be against such third party or such Service Provider which engaged in any actual or alleged act, error, omission or conduct you may assert.
We may also share or provide your personal information to: (1) comply with federal, state, or local laws; (2) comply with any civil, criminal, or regulatory inquiry, any investigation, subpoena, discovery demand, production of documents demand, interrogatory requests, or any summons, order, or decree as our counsel so advises us; (3) cooperate with law enforcement agencies concerning any conduct or any activity that we might or may reasonably suspect or may (in good faith) believe does violate or potentially violates any federal, state, or local laws; or (4) exercise or defend legal claims.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We have implemented and maintain reasonable security procedures and practices appropriate to the nature of the information to protect your personal information from unauthorized access, exfiltration, theft, or disclosure.
RETENTION OF PERSONAL INFORMATION
Your personal information will be retained (in our discretion) for the time required to fulfil the purposes for which it was collected and processed, including for the purpose of satisfying legal, professional, contractual, regulatory, accounting, or reporting obligations.
This Site and the products and services offered on it are not intended for nor directed at children under the age of 13. In addition, we do not knowingly collect information from children under the age of 13.
PHONE CALLS, E-MAIL COMMUNICATIONS AND TEXT MESSAGES
Your provision of one or more phone numbers or email addresses to us will be deemed to be your agreement and consent for us to initiate and to engage in communications with you by way of utilizing such phone numbers and email addresses. Further, if a phone number you provide is wireless and/or the email address you provide is a wireless email address, you agree and consent to receiving text messages directed to such phone number and emails delivered to such email address. All of your acknowledgements, agreements and consents, regarding contacts and communications, are deemed to be given to Pet Service Pros dba Curt’s Mobile Grooming®, its sister companies, affiliates, independent local groomers, Service Providers and the various third parties referenced in the information sharing section above. By providing us with your phone number(s) and email address(es), you have consented to and will be consenting to receiving phone calls, voice mail messages, text messages and emails about your dogs, appointments and grooming services as well as other promotions about various other services, various products, discounts and special offers from Pet Service Pros, its affiliates, various other service providers, strategic partners and other third parties. You acknowledge and understand that messages may be autodialed. You understand and acknowledge that your wireless carrier’s message and data rates may apply. You represent that you are the owner or an authorized user of the wireless device on which text messages will be received, and that you are authorized to approve the applicable charges. At any time, you may elect not to receive further text messages by notifying us at [email protected]. At any time, you can stop receiving promotional and marketing phone calls, voice mail messages, text messages and emails from us by unsubscribing.
COOKIES, GRAPHIC INTERCHANGE FORMAT (“GIF”) FILES AND LOCATION-BASED FEATURES
In addition, Pet Service Pros and our advertising companies may use web beacons to help manage our online advertising. These web beacons enable Pet Service Pros and those third-party advertising companies to recognize a browser’s cookie when a browser visits this Site and to learn which banner advertisements may bring users to our Site and to send you advertisements that you may find of interest elsewhere on the Internet. Pet Service Pros and those advertising companies may use information about your visits to this Site and other websites on the Internet to provide advertisements about goods and services that may be of interest to you.
This Site may use pixels, or transparent GIF files, to help manage online advertising. These files enable us to recognize a unique file on your web browser, which (in turn) enables us to learn which advertisements bring or may bring users to our Site. A transparent GIF may enable us to relate your viewing or receipt of a webpage or message to other information about you, including your personal information.
LOG FILES AND AGGREGATE INFORMATION
We may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, and the domain names of our users’ Internet service providers. We may also analyze this data for trends and statistics in the aggregate, but such information will be in aggregate form only and it will not contain personal information. Such aggregate information is not linked to any personal information that can identify any individual person.
We may use such aggregate information to analyze trends, administer the Site, track users’ movements, and gather broad demographic information for aggregate use. We may share and/or may sell this aggregate information with our affiliates, strategic partners, Service Providers and other various third parties to assist us in operating the Site and to enable them to better understand Pet Service Pros’ business. We do not respond to Do Not Track Requests.
LINKS TO THIRD PARTY WEBSITES
SOCIAL MEDIA SHARING FEATURES
This Site may offer social media sharing features or other integrated tools, which let you share the actions you take on this Site with other media, and vice versa. These features may collect information about your IP address and which webpage(s) you are visiting or using on our Site, and they may set a cookie or may employ other tracking technologies. The use of such features enables the sharing of information with your friends and/or the public, depending on the settings you establish with the third party that provides the social media sharing feature. Social media sharing features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with those features are governed by the privacy policies of the companies that provide them. For more information about the purpose and scope of data collection and data processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide those features.
YOUR REQUEST THAT WE DO NOT SELL YOUR PERSONAL INFORMATION